U-Sand Online Store - Sandpaper and Sander Supplies

Sander Supply Returns

At U-Sand we do everything to make your floor sanding experience a good one.  From the start, our orbital floor sanders are designed for ease of use, ease of handling, and to help “do-it-yourselfers” and professionals both achieve craftsman like hardwood floor finishes.  Occasionally, a return may be necessary.  Our Return Policy is below.

Should you have any questions or concerns, please contact U-Sand today. 

RETURN POLICY

Shipping charges are non-refundable except in cases where the return is the result of a shipping error or the item arrives damaged or defective.

We will inspect all packages upon receipt at our location.  In the case of defective merchandise, if it is found to be in good working order the return will be updated and shipping charges will be applied accordingly.

Merchandise must be returned within 30 days in unused, like-new, 100% resalable condition and in original manufacturers packaging. 

All damage and shortage claims must be made within 3 days of delivery.  If damaged upon arrival you have the right to refuse the order.  Call 800-392-8894 to report damages and obtain a return authorization number.

A copy of the packing slip or customer receipt must accompany all returns. A refund will be issued to the original credit card within 5-7 business days of receiving the returned item at our location. 

PREPARE RETURN

Please use the manufacturer’s original packaging or a strong corrugated carton to ship your product back.   Attach a return address label per instructions after obtaining an RMA number. 

• RMA number must be visible on outside of package being returned.
• Pack the item. 
• Seal with package sealing tape securely.
• Ship the package.  You will have to pay the return shipping charges and drop off at your nearest USPS or Fed Ex location. 
• For a listing of FedEx locations in your area, please visit FedEx.com.

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